This guide gives you information about the qualifications your member of staff is working towards. It should answer some of the questions you might have about your role in supporting them.
What are the Level 2 qualifications?
Level 2 qualifications are designed for those in front line customer service roles who are either relatively new or want to gain qualifications in recognition of knowledge already gained through Civil Service Learning modules and experience. They’re suitable for all those working in an Operational Delivery Profession role, including those working in or supervising in face-to-face, contact centre and processing roles. They’ll help your staff member develop essential skills in their operational roles
What’s my role?
Your role is to support your member of staff as they work towards a qualification. You should do this by:
Where can I find more information about the qualification?
When your member of staff registers for a qualification, you’ll both be sent a login via email. This login lets you see all the learning material and information your member of staff will be using.
What is my role in the assessment process?
Once your member of staff feels ready to take the assessment please inform us (by using the email address given in the Support section in their unit) confirming that you will be acting as test invigilator and that the test will be carried out under exam conditions.
Once we have the confirmation that you will be acting as test invigilator we will send you a link to the assessment and a password along with the invigilator guidance.
Your member of staff will then take the assessment under exam conditions, invigilated by you.
Pass marks are 70% and above and the result (pass or fail) will be given at the end of the test.
You can also read further supporting information in the City & Guilds Level 2 Candidate Guide