Plagiarism Definition
The practice of taking someone else?s work or ideas and passing them off as one?s own.
Misuse of Artificial Intelligence (AI) Definition
The practice of using AI composition software to create and complete assignments with the intention of the candidate submitting the assignment as their own work to gain recognition, such as a qualification.
(Taken from Premier Partnership?s Plagiarism and Misuse of AI Policy)
Before you start your qualification, it is important that you fully understand what plagiarism and AI misuse is and the techniques you can use to avoid plagiarising and AI misuse in the first place. For units with written assignments, you will be asked to submit a statement of authenticity confirming that the work you are submitting is your own. When you submit any work (including exam papers) electronically you are also declaring that the work is authentic and is your own.
In cases where plagiarism or AI misuse is identified these will be investigated further by Premier Partnership and the Awarding Body and may result in you being disqualified from the qualification itself.
You may use AI and other sources to form your ideas, clarify your understanding and for research purposes, but you must ensure that you rewrite these into your own words to show your own understanding and fully references these. Our markers and assessors use Plagiarism and AI detectors to check all submissions.
Please visit The University of Leeds ? Academic Integrity & Plagiarism page before starting your qualification and familiarise yourself with the information available.
If you are unsure what constitutes plagiarism, or would like to discuss this further, please don?t hesitate to contact the ODP Central Team (learningandaccreditationteam.centralodp@hmrc.gov.uk).
Academic writing skills:
Academic writing tips and hints on how to improve your academic writing style - https://library.leeds.ac.uk/info/14011/writing ? University of Leeds
Essay and Report Writing Skills: https://www.open.edu/openlearn/education-development/essay-and-report-writing-skills Open Learn, 15 hours total study time however this course can be accessed in bitesize chunks, depending on your area of interest
Academic skills | Library | University of Leeds
Referencing tips for written assignments:
Referencing: the why & how ? University of Leeds
Harvard in-text referencing ? Anglia Ruskin University
Learning Styles:
What?s your learning style ? self assessment tool to identify which primary learning style you are and techniques you can use to support your learning and development further (30 minutes)
Want to develop your academic skills further? Visit the University of Leeds Academic Skills page where you will find a wealth of resources, covering other topics such as note making, searching for information and time management.
Plagiarism: ?presenting someone else?s work, in whole or in part, as your own. Work means any intellectual output, and typically includes text, data, images, sound or performance?. (University of Leeds, 2017)
Before you start your qualification, it is important that you fully understand what plagiarism is and the techniques you can use to avoid plagiarising in the first place. For units with written assignments you will be asked to submit a statement of authenticity confirming that the work you are submitting is your own. When you submit any work (including exam papers) electronically you are also declaring that the work is authentic and is your own.
In cases where plagiarism is identified these will be investigated further by Premier Partnership and City & Guilds, and may result in you being disqualified from the qualification itself. Plagiarism and malpractice will not be tolerated and any incidents will also be reported to your department and may result in disciplinary action.
Please visit The University of Leeds ? Academic Integrity & Plagiarism page before starting your qualification and familiarise yourself with the information available. We would also recommend completing the You Be the Judge activity and Recognising Plagiarism to test your understanding.
If you are unsure what constitutes plagiarism, or would like to discuss this further, please don?t hesitate to contact the ODP Central Team (learningandaccreditationteam.centralodp@hmrc.gov.uk).
Academic writing skills:
Academic writing: tips and hints on how to improve your academic writing style ? University of Leeds
Essay and report writing skills ? Open Learn, 15 hours total study time however this course can be accessed in bitesize chunks, depending on your area of interest
Referencing tips for written assignments:
Referencing: the why & how ? University of Leeds
Harvard in-text referencing ? Anglia Ruskin University
Learning Styles:
What?s your learning style ? self assessment tool to identify which primary learning style you are and techniques you can use to support your learning and development further (30 minutes)
Want to develop your academic skills further? Visit the University of Leeds Academic Skills page where you will find a wealth of resources, covering other topics such as note making, searching for information and time management
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Learning Outcome |
Assessment Criteria |
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1. Understand professional practice in equality and diversity |
1.1 State the organisation?s legal and ethical responsibility for equality and diversity (Equality Act 2010 and subsequent amendments, organisational policy and procedure (with specific reference to making reasonable adjustment for disabled people)) equality action plan) 1.2 Identify the groups of individuals whose characteristics are protected under equal opportunity legislation (Age, being or becoming a transsexual person, being married or in a civil partnership, being pregnant or having a child, disability, race including colour, nationality, ethnic or national origin, religion, belief or lack of religion/belief, sex, sexual orientation) 1.3 Define the terms equality, diversity and inclusion 1.4 State the benefits of recognising and responding to equality and diversity in the workplace (Build reputation, loyalty, productivity, create awareness, inclusive working environment, talent, reduction in complaints, avoid legal challenges) 1.5 State own role and responsibility to act in a manner that promotes equality and diversity 1.6 Give examples of how an individual?s need can be met in the workplace in line with organisational and legal requirements (Examples may include but are not limited to: reasonable adjustments for disabled people such as aids and adaptations, environmental changes, flexible working, IT solutions, training and development, information, advice and guidance)
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2. Understand how and why data is protected in the organisation |
2.1 State the types of discrimination which may occur in the workplace ( Direct discrimination, associative discrimination, discrimination by perception, indirect discrimination, harassment, victimisation, positive discrimination, stereotyping, unconscious bias)
2.2 State the impact of discrimination in the workplace (Individual consequences such as confidence, health, performance, engagement, relationships, ambition, retention, legal consequences) |
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3. Understand how to respond to customers with diverse needs |
3.1 Describe methods that can be used to identify customer needs (Communication, active listening, asking questions, paraphrasing, summarising, observing body language, displaying empathy, obtaining written declarations which state the customers need, customer being both internal and external)
3.2 Give examples of different types of customer needs (Language, level of understanding, disability, religion, sexual orientation, education, IT skills, beliefs, economic status, mental and physical health)
3.3 Describe behaviours which promote inclusion (Empathetic, respectful, considerate, interested, responsive, enabling, non-judgmental, supportive, tact, does not make assumptions, patient)
3.4 Outline the types of support that may be offered to customers with diverse needs (Different styles of literature i.e. large print/multi language, braille, aids and adaptations, interpreters, IT applications)
3.5 Identify methods for checking the customer needs have been met (Asking questions, customer survey, feedback forms, compliments and complaints) |
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Learning Outcome |
Assessment Criteria |
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1. Know how to calculate amounts liable or payable |
1.1 State the information that is needed to make the calculation in accordance with organisational information requirements ( Dates of changes of circumstances, relevant financial information, paper based and/or electronic)
1.2 Describe the procedure for confirming the accuracy of the calculation (Automated, security checks)
1.3 State the process to follow if the information required to complete the calculation is incomplete 1.4 Explain when to refer cases to the designated authority (When beyond authority or competence, technical advice)
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2. Know how to complete records of calculations |
2.1 Describe the procedures for maintaining records 2.2 Describe the procedure for completing records of calculations (Accurately and legibly to the agreed standards)
2.3 Describe the procedure for working with records securely (Using appropriate screens, in accordance with organisational procedures and legislative requirements, maintaining security of records following transaction)
2.4 Describe the procedures used to store records (In accordance with organisational procedures and legislative requirements) |
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3. Understand the processes of confirming liabilities and/or amounts to be paid |
3.1 Explain when confirmation of liabilities are issued (Notification of underpayment overpayment, penalty/suspension notices or sanctions)
3.2 Explain the process for issuing confirmation of liabilities (Notification of underpayment overpayment, penalty/suspension notices or sanctions)
3.3 Describe the procedures used to confirm the correct identity of the customer 3.4 Describe which communication methods and conventions to use in accordance with organisational procedure (Forms, letters, notices, telephone, electronic communication 3.5 Describe when it is appropriate to explain the basis for the decision 3.6 Describe the procedure for dealing with an appeal or challenge. |