Questions & Answers

• You'll have the chance to build on existing knowledge and skills.
• You'll gain an internationally-recognised qualification that you can use across jobs and sectors.

You can work towards any of the following:

• Level 2 City & Guilds Award, Certificate or Diploma in Operational Delivery (Principles)
• Level 3 City & Guilds Award, Certificate or Diploma in Operational Delivery (Advanced)
• Level 4 City & Guilds Certificate or Diploma in Operational Delivery (Management)
• Level 4 City & Guilds Award in Relationship Management (Operational Delivery)
• Level 4 City & Guilds Award in Managing the Delivery of Services to Customers (Operational Delivery) DWP only
• Level 4 City & Guilds Certificate in Managing the Delivery of Services to Customers (Operational Delivery) DWP only

When you enrol, you’ll be registered as a City & Guilds learner for three years. That means you have three years to complete your chosen qualification. Where you start will depend on the skills you already have. You can stop at any time, or build on the qualifications you’ve taken. An Award will count towards a Certificate, and a Certificate will count towards a Diploma. This flexibility allows you to work at a pace that suits you.

You have to sit exams for all Level 2 and 3 qualifications. These will be held in an exam environment. At Level 2, the exams are multiple-choice questions. At Level 3, the exams are short answer tests.

Once you’ve finished studying for a unit, you need to discuss what you’ve learnt with your Line Manager. They’ll decide whether you’re ready to sit the exam. Your Line Manager will then get in touch with Premier Partnership to book your exam.

Levels 4 qualifications are assignment based. Once you’ve enrolled, you can log into the Premier Partnership site https://cap.premierpartnership.co.uk/moodle/login/index.php to see what you need to complete.

Each qualification is made up of individual units, and each unit has its own set of assessment criteria. In order to pass a unit, you need to show evidence that you’ve met those criteria. Evidence is assessed through a variety of methods depending on the unit you are studying, but it might include:

• Completing a workbook
• Carrying out activities or exercises as part of a Workplace Learning Activity
• Undertaking activities as part of e-learning or face-to-face events
• Undertaking work-based projects
• Writing personal development action plans

There is lots of support to help you achieve success, including:

• Premier Partnership: email quals@premier-partnership.co.uk
• C&G
• Your Line Manager